They know our passwords. They have the ability to listen to our calls. They can read our emails if it’s necessary. They can reset the company’s servers at a moment’s notice. No, I’m not a Big Brother conspiracy theorist talking about the government. I’m talking about the MultiView IT department.
I’m talking about those people on the other end of helpdesk@multiview.com, making our lives here at MultiView a little more accessible and efficient. Yes, each day this team of technological super heroes encounters frustrated, frantic, frazzled employees looking to get back online and back to work. And they do it with a smile on their face (even if that smile is just pure laughter at the ineptitude of some employees when it comes to any kind of basic technology).
But, for the most part, they handle all of the “major” issues in a timely manner. Major issues like: “I haven’t received an email in the last six minutes. Something is terribly wrong.” Or does this sound familiar? “Help! My TASER isn’t moving at lightning speed. Can you do something about that, ASAP?” Or something a little closer to my heart, “My Jabbin is broken! How am I supposed to talk to the person sitting six feet away from me?” Or the worst one of all (so I hear): “My autodialer doesn’t work and I have forgotten how to dial an actual phone. Hurry. Jubblies are slipping away as we speak!” (Again, I’m not sure if that’s what sales desperation sounds like, but it’s what I hear in my head when I think about it.)
While these are all significant issues in their own right, they are not life and death matters (no matter what your team lead tells you). I’ve learned you just kind of have to sit back, relax and realize your problems are in the hands of professionals…
I learned that important lesson in a quite humorous way. I may have had a minor freak out on my favorite IT person one day when my internet wasn’t working as quickly as I’d like. And while I thought I handled it in a decent manner, she had other reactions to my demeanor.
You see, said favorite IT person and I are pretty good friends, so she knew I had a date the next night with someone I wasn’t super stoked about (I know. Don’t ask.) Anyway, I mistakenly told my “friend” in IT how my date sent me a picture of a Birds of Paradise plant because the actual plant was out of season and they couldn’t bring it to our date (yeah, I totally just threw up in my mouth, too).
Well, long story short, to get back at me for my breakdown behavior, the next morning, said “friend” had changed my desktop to a collage of pictures of the plant and the saying, “I can’t wait to see you tonight, my little Bird of Paradise.” Needless to say, I was the butt of many jokes for weeks to come.
The lesson here? Don’t bite the hand that can remotely take over your computer and leave embarrassing messages on your desktop for all the world to see and enjoy. Well, that, and just remember to breathe when computers and phones fail. Sometimes, technology is not our friend. Luckily, we have an awesome team of people on the seventh floor to mend that relationship and take care of ALL of our IT needs.
Awesome blog post Brie!